Craftora by Porshia, owner of the website www.craftorabyporshia.com, is an online-based retail shopping platform. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes the manner in which your data is collected, stored, and used through our website.

As a visitor or customer of the Site, you are advised to read this Privacy Policy carefully. By accessing or using the services provided by this Site, you agree to the collection and use of your information as described herein.

 

Collection of Personally Identifiable Information

As part of the registration or order process on the Site, Craftora by Porshia may collect the following personally identifiable information:

  • Name (including first and last name)

  • Mobile phone number and contact details

  • Shipping and billing address

  • Email address (if provided)

  • Postal code

  • Order details and transaction information

  • Browsing data such as pages visited, links clicked, frequency of visits, and other usage information

For manual bKash payments, we may collect the transaction ID for verification purposes only. We do not collect or store confidential financial credentials such as PIN numbers or bank details.

Use of Information

When you use our website, we collect and store personal information provided by you from time to time. Our primary objective in doing so is to provide you with a safe, efficient, smooth, and customized shopping experience.

This enables us to:

  • Process and deliver your orders

  • Verify payments

  • Respond to your customer service requests

  • Customize your shopping experience

  • Improve our website, products, and services

  • Communicate updates, offers, or important service-related information

We collect only such information that we consider necessary for achieving these purposes.

Methods of Information Collection

Below are some of the ways in which we collect and store your information:

  • We receive and store any information you enter on our website or provide to us in any other manner (such as phone, WhatsApp, Messenger, or email communication).

  • We use the information that you provide for responding to your requests, processing orders, customizing future shopping experiences, improving our services, and communicating with you.

  • Like many websites, we use “cookies” and similar technologies. We obtain certain types of information when your web browser accesses www.craftorabyporshia.com or related content.

  • We may receive confirmation when you open emails from us (if your device supports such features), which helps us improve communication effectiveness.

Sharing of Information

Information about our customers is an important part of our business, and we are not in the business of selling or renting it to others.

We may release account and personal information only when we believe such release is appropriate to:

  • Comply with applicable laws and legal processes

  • Enforce or apply our Terms & Conditions

  • Protect the rights, property, or safety of Craftora by Porshia, our customers, or others

  • Prevent fraud or security threats

This may include sharing information with courier or delivery partners solely for order fulfillment purposes.

Data Retention

Craftora by Porshia retains the following user data:

  • User order data

  • User profile and contact information

  • Session and browsing data

Session data may be retained for a limited period for security and operational purposes. Order and profile information may be retained for business, legal, and record-keeping purposes unless a deletion request is received.

Data Deletion Request

If you would like to request deletion of your personal data from our system, please contact us at:

Email: [Insert Your Email Address]
Subject Line: “Data Deletion Request”

Upon verification, we will process your request in accordance with applicable laws and internal policies.

Data Security

We implement reasonable technical and administrative measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission or electronic storage is completely secure.

Changes to This Privacy Policy

Craftora by Porshia reserves the right to change or update this Privacy Policy at any time. Any modifications shall become effective immediately upon posting on the website.

We encourage users to review this page periodically to stay informed about how we are protecting their information.

Thank you for trusting Craftora by Porshia.